GreenStraw-Official Refund Policy:

At GreenStraw-Official, we’re committed to providing you with the best possible experience with our biodegradable and compostable straws. We understand that sometimes things don’t go as planned, so we offer a hassle-free 30-day return policy for most purchases.

What can be returned?

  • Unused and unopened straws in their original packaging.
  • Damaged or defective straws (please contact us within 7 days of receiving your order).

What can’t be returned?

  • Opened or used straws.
  • Custom-printed or personalized straws.
  • Sale items (unless they are damaged or defective).
  • Gift cards.

How to return an item:

  1. Contact us at [insert email address] or [phone number] within 30 days of receiving your order to initiate the return process.
  2. We will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.
  3. Pack the item securely in its original packaging, include the RAN, and send it back to us using a trackable shipping service.

Refund process:

  • Once we receive your returned item and confirm it meets our return criteria, we will process your refund within 5 business days.
  • The refund will be issued to your original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or credit card issuer.

Shipping costs:

  • You are responsible for the cost of returning your item.
  • We offer free shipping for replacement items in case of damage or defects.

Additional notes:

  • We reserve the right to refuse a refund if the item is not returned in accordance with our policy.
  • This policy is subject to change at any time without prior notice.

Need help?

We’re here to help! Please contact us at [email protected] or +1 (917) 856-4629 if you have any questions about our return policy.

Contact us: 

If you have any questions about this Privacy Policy, please contact us at
(917) 856-4629
Refund Policy, GreenStraw-Official
View also: Privacy Policy


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